Keurig Investigation – Himmelstein Law Network

Did your Keurig single-serve coffee maker stop working?

Himmelstein Law Network is investigating complaints that certain Keurig single-serve coffee makers — the K-Mini, K-Mini Plus, K-Express, K-Slim, K-Iced, K-Iced Plus, and K-Slim+ICED — stopped working within weeks or months of purchase.

Thousands of purchasers have posted reviews describing the same problems: units that stop working within weeks or months, shut off mid-brew, leak, or will not clear the descale light even after descaling. Many reviewers report that two or more of their units failed, including replacements supplied by Keurig.

If you purchased one of these coffee makers and it either stopped working or stopped working properly, please fill out this form. Only your name and email address are required, but please provide as much of the requested information as possible, and click Submit when you are through.

1. Your name

2. Email

Phone

3. State where you live

State where you bought it

4. Which model?

Not sure which model you have? i

The model number (not the name, except for the K-Mini and K-Mini Plus) is molded into the plastic on the bottom of the brewer — tilt it toward the light to read it. You can also compare yours to the pictures of current models on Keurig’s website. If you still aren’t sure, pick “Other / not sure.”

4. Which model?

I had problems with more than one of these brewers — counting originals, replacements, and repurchases. (Answer for the most recent one; there is room at the end for the others.)

How many in total?

Same model or different models?

5. Where did you buy it?

6. Approximate purchase date

Approximately when did the problem start?

7. What happened? Check all that apply.

8. Did you try Keurig's recommended maintenance (descaling, cleaning the needle)?

9. Did you contact Keurig about it?

10. Do you still have proof of purchase (order confirmation, receipt)?

11. Do you still have the unit?

12. Anything else? (Optional — please keep this brief and do not include confidential or sensitive information.)

I understand and agree: Submitting this form does not create an attorney-client relationship with Himmelstein Law Network. I should not send confidential or time-sensitive information through this form. No attorney-client relationship exists unless and until Himmelstein Law Network and I sign a written engagement agreement. Contacting the firm does not obligate the firm to represent me. Legal claims are subject to deadlines (statutes of limitations) that may bar a claim if not timely pursued.

These allegations are under investigation. No court has determined that these products are defective and Keurig has not been found liable for anything. Keurig, K-Mini, K-Mini Plus, K-Express, K-Slim, K-Iced, K-Slim+ICED, and K-Iced Plus are registered trademarks of their owner. This page is not affiliated with, endorsed by, or sponsored by Keurig Green Mountain, Inc. or any affiliated company. The marks are used only to identify the products under investigation.

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Did your Keurig single-serve coffee maker stop working?